Application Support Architect
Job Description
Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 – Join the Domino Tech Team!
Accepting Candidates until 09/19/2023 at 2:00 PM
The Position:
Client: Commonwealth of Pennsylvania – Department Of Health (DOH)
Position Title: DOH - Application Support Architect FA1 (719300)
Location: Hybrid Remote Off-Site and On-Site (as required) in Harrisburg, PA
Duration: Initial term through 06/30/2024 (+ Annual Renewal In 1-Year Terms)
Note: Candidates are required to report on-site first day for equipment issue and onboarding. Position will be primarily remote thereafter.
The primary objectives of this engagement are to provide support for users, staff, systems, processes, and quality assurance support associated with the Pennsylvania Department of Health (PADOH), PA National Electronic Disease Surveillance System (PA-NEDSS), PA Electronic Case Reporting (PA-eCR) system, and the Epidemiology Program Area. The selected contractor must have proven experience in Electronic Case Reporting and reading CDA and XML documents. Experience working with JavaScript coding is preferred. They will work directly with the NEDSS support and development teams and a variety of other Health & Human Services Delivery Center teams to provide the level of support required to maintain consistent, quality level service.
- Provides daily communication and eCR onboarding request management.
- Conducts daily systems monitoring and analysis to maximize effectiveness and troubleshoot problems.
- Monitors eCR resource account and responds to CDC and organizational requests for information and onboarding.
- Maintains agency eCR website and Declaration of Readiness for eCR.
- Logs all onboarding requests in SharePoint, administers registration letters, and coordinates eCR onboarding activates between CDC and organizations.
- Attends CDC onboarding calls and eCR Data Quality Subgroup meetings.
- Maintains familiarity with the CMS Promoting Interoperability Program requirements to provide information as requested to organization and Program Area staff.
- Confers with various technical teams and Program Area staff to ensure solutions conform to customer and technical support specifications.
- Creates and maintains technical process and training documentation as needed.
- Ensures deliverable compliance with all Commonwealth and HHSDC standards and procedures.
- Participates as needed in various technical sessions and meetings, including daily Triage and weekly CCB.
- Participates in application release testing efforts as needed.
- Maintains technical skills and knowledge required to support NEDSS eCR systems.
- Completes weekly timesheet reporting in in Vector VMS by COB Friday.
- Provides status reporting conforming to intervals and standards mandated by the Applications Development Administrator.
- Works as directed by the Applications Development Administrator to provide ongoing support and communication for the eCR onboarding effort.
- Monitors the eCR resource email account for incoming requests and issues, evaluates email requests and takes appropriate action to resolve or document requests as appropriate.
- Creates tickets in Azure DevOps where appropriate based on requests received or eCR solution enhancement submissions.
- Develops user documentation, training materials and onboarding processes to ensure a smooth and effective onboarding workflow.
- Manages eCR SharePoint site for onboarding requests and updates eCR technical design documents and RCTC code lists as they are released by CDC.
- Performs an active role in onboarding organizations for eCR and confers with Program Area on onboarding priority.
- Works with NEDSS team staff and Program Area staff to help troubleshoot eCR message issues or system behavior issues.
- Review yearly release of the CMS Promoting Interoperability Program requirements to provide information as requested to organization and Program Area staff.
- Participates in the efforts of the PA-NEDSS/PA-ELR/PALIMS Application Development and Operations Support Team. The team consists of Developers, Business Analysts, and Information Technology Generalists, responsible for programming, supporting, and testing the PA-NEDSS/PA-ELR/PALIMS applications and interfaces, and interoperability with the hardware and database specifications of the project.
- Performs other related duties and special projects as assigned. The purpose and standards will be given at the time of each assignment.
The Preferred Skills and Experience:
- 5+ Years: Customer and technical support of business-critical applications
- 5+ Years: Quality assurance testing and documentation
- 2+ Years: HL7 V2, XML, XSD is highly desired
- State, Federal, and Local government experience is highly desired
- Bachelor's degree with a major in a relevant field is highly desired
- HL7 V2 certification is highly desired
The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance
The Location:
Domino Technologies is based in the Harrisburg area – the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
Contact Us Today!
Meet Your Recruiter
Jason Prough
Senior Account Executive
Jason is a Senior member of our recruiting team and has a strong commitment and a proven record of both client and candidate satisfaction. He strives to build long-lasting relationships with both the candidates and clients by listening, understanding and addressing their needs.
Jason came to Domino Technologies in February of 2018 after retiring from the USAF where he spent the last eleven years of his military career in Recruiting and as a Recruiting and Retention Manager for the Pennsylvania Air National Guard. In his spare time, he enjoys spending time with his family and friends and being outdoors anywhere from the mountains to the beach.