Business Analyst Team Lead
Job Description
Business Analyst Team Lead / Full-Time / Hybrid / Harrisburg, PA
Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 – Join the Domino Tech Team!
Accepting Candidates Until 09/08/2026 at 2:00 PM
The Position:
Client: Commonwealth of Pennsylvania – Department Of Health (DOH)
Position Title: DOH - Senior Business Analyst Team Lead BA2 (810914)
Location: Hybrid; Remote Off-Site and On-Site in Harrisburg, PA
Note: The position is hybrid; primarily remote off-site, but may be required to report to BHSR headquarters in Harrisburg, PA on a periodic basis for training or meetings, such as monthly collaboration days. Candidates must currently reside within a reasonable commuting distance of Harrisburg, PA.
Position will serve as Business Analyst Team Lead for EDRS Adoption Team, under the guidance of the Quality Assistance Team (QAT) supervisor. Team works in collaboration with the Business Workflow (BW) and QAT staff to refer technical issues, training needs, and case-level support. Team will provide support to healthcare facilities, and other external stakeholders that need additional assistance with establishing credentials or EDRS enrollment to report all deaths electronically. Contractors will provide telephonic and resource account (email) support to all death registry stakeholders as BHSR moves towards full reporting of all deaths through EDRS.
The selected contractor will lead the EDRS Adoption Team, building on lessons learned from QAT questionnaires and outreach. The team will assist external stakeholders (including physicians, nurses, and other licensed healthcare professionals at PA healthcare facilities), with EDRS onboarding and enrollment. This process involves working with BHSR staff, primarily the QAT and Business Workflow units, and the external stakeholders. The intent is for the EDRS Adoption Team to perform outreach to external stakeholders identified and prioritized by BHSR; provide direct support to stakeholders to follow enrollment procedures, troubleshoot enrollment issues, and successfully access EDRS; assist with password resets and account unlocks upon request; and provide recommendations to facilities to incorporate EDRS into facility workflows. Additionally, based on progress of the initiative, contractors may conduct outreach to raise awareness of EDRS and facilitate enrollment, or assist in basic end-user support. This activity involves working directly with program subject matter experts (SMEs) and stakeholders to maintain a working knowledge of the SSO and EDRS account request procedures; understand business requirements and workflow for instructional purposes; refer users to technical and training resources as appropriate; and provide end-user support such as password management, account troubleshooting, process management expertise, etc.
Generally, Business Analyst Team Lead will perform the following tasks:
- Assign and prioritize team work assignments.
- In coordination with the Business Workflow Unit, engage with program SMEs and stakeholders to verify SSO application functionality and escalate technical problems for resolution.
- Report defects in the application as encountered and escalate potential deficiencies to QAT and/or Business Workflow teams.
- Identify and escalate common issues, barriers to adoption, stakeholder concerns, and project successes to QAT supervisor and BHSR director.
- Develop training documents and other tools to support stakeholders.
- Assist in review of current EDRS usage and tailoring of outreach based on minimal, moderate, or “almost there” adoption rates.
The Skills and Experience:
- 4+ Years: Business Analyst Lead experience
- Customer service, and/or end-user support experience
- Microsoft Office experience
- Development of training documents experience
The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance
The Location:
Domino Technologies is based in the Harrisburg area – the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
Contact Us Today!
Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 – Join the Domino Tech Team!
Accepting Candidates Until 09/08/2026 at 2:00 PM
The Position:
Client: Commonwealth of Pennsylvania – Department Of Health (DOH)
Position Title: DOH - Senior Business Analyst Team Lead BA2 (810914)
Location: Hybrid; Remote Off-Site and On-Site in Harrisburg, PA
Note: The position is hybrid; primarily remote off-site, but may be required to report to BHSR headquarters in Harrisburg, PA on a periodic basis for training or meetings, such as monthly collaboration days. Candidates must currently reside within a reasonable commuting distance of Harrisburg, PA.
Position will serve as Business Analyst Team Lead for EDRS Adoption Team, under the guidance of the Quality Assistance Team (QAT) supervisor. Team works in collaboration with the Business Workflow (BW) and QAT staff to refer technical issues, training needs, and case-level support. Team will provide support to healthcare facilities, and other external stakeholders that need additional assistance with establishing credentials or EDRS enrollment to report all deaths electronically. Contractors will provide telephonic and resource account (email) support to all death registry stakeholders as BHSR moves towards full reporting of all deaths through EDRS.
The selected contractor will lead the EDRS Adoption Team, building on lessons learned from QAT questionnaires and outreach. The team will assist external stakeholders (including physicians, nurses, and other licensed healthcare professionals at PA healthcare facilities), with EDRS onboarding and enrollment. This process involves working with BHSR staff, primarily the QAT and Business Workflow units, and the external stakeholders. The intent is for the EDRS Adoption Team to perform outreach to external stakeholders identified and prioritized by BHSR; provide direct support to stakeholders to follow enrollment procedures, troubleshoot enrollment issues, and successfully access EDRS; assist with password resets and account unlocks upon request; and provide recommendations to facilities to incorporate EDRS into facility workflows. Additionally, based on progress of the initiative, contractors may conduct outreach to raise awareness of EDRS and facilitate enrollment, or assist in basic end-user support. This activity involves working directly with program subject matter experts (SMEs) and stakeholders to maintain a working knowledge of the SSO and EDRS account request procedures; understand business requirements and workflow for instructional purposes; refer users to technical and training resources as appropriate; and provide end-user support such as password management, account troubleshooting, process management expertise, etc.
Generally, Business Analyst Team Lead will perform the following tasks:
- Assign and prioritize team work assignments.
- In coordination with the Business Workflow Unit, engage with program SMEs and stakeholders to verify SSO application functionality and escalate technical problems for resolution.
- Report defects in the application as encountered and escalate potential deficiencies to QAT and/or Business Workflow teams.
- Identify and escalate common issues, barriers to adoption, stakeholder concerns, and project successes to QAT supervisor and BHSR director.
- Develop training documents and other tools to support stakeholders.
- Assist in review of current EDRS usage and tailoring of outreach based on minimal, moderate, or “almost there” adoption rates.
The Skills and Experience:
- 4+ Years: Business Analyst Lead experience
- Customer service, and/or end-user support experience
- Microsoft Office experience
- Development of training documents experience
The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance
The Location:
Domino Technologies is based in the Harrisburg area – the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
Contact Us Today!
Meet Your Recruiter
Jason Prough
Senior Account Executive
Jason is a Senior member of our recruiting team and has a strong commitment and a proven record of both client and candidate satisfaction. He strives to build long-lasting relationships with both the candidates and clients by listening, understanding and addressing their needs.
Jason came to Domino Technologies in February of 2018 after retiring from the USAF where he spent the last eleven years of his military career in Recruiting and as a Recruiting and Retention Manager for the Pennsylvania Air National Guard. In his spare time, he enjoys spending time with his family and friends and being outdoors anywhere from the mountains to the beach.
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