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Domino Technologies, Inc.
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Jason Prough
Desktop Support Specialist
Job Description
Desktop Support Specialist / Full-Time / On-Site / Philadelphia, PA
Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 – Join the Domino Tech Team!
Accepting Candidates Until 11/01/2024 at 2:00 PM
The Position:
Client: Commonwealth of Pennsylvania – Department of Labor & Industry (L&I)
Position Title: L&I - Desktop Support Specialist PS5 (750483)
Location: On-Site in Philadelphia, PA
Duration: Initial term through 06/30/2025 (+ Annual Renewal in 1-Year Terms)
Note: Candidates must currently reside within a reasonable commuting distance (1-hour/50-miles) of Philadelphia, PA.
This position is responsible for providing technical desktop support services in problem solving the operation of desktop hardware and software, maintaining network connectivity as well as local printing mechanisms, and installing, configuring, and testing workstation peripherals. This position is responsible for managing and tracking all Change Management tickets associated with Desktop problems in order to meet the information technology resource needs for all employees located in the Philadelphia, and Norristown Office of Vocational Rehabilitation (OVR). The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This position is responsible for serving as a technical expert for all Incident Management tickets and associated Support within the EBR Department of State North Office building. Incident Management Support is responsible for resolution of any and all desktop hardware, software and peripherals connected to the Commonwealth network within the Philadelphia Office building and other surrounding OVR field offices. There are two bureaus that make up OVR; Bureau Blindness Visual Services (BBVS) and Bureau of Vocational Rehabilitation Services (BVRS). This position serves as an expert in the following assistive technology software; JAWS, ZoomText, Dragon Naturally Speaking Duxbury, Kurzwell, and Fusion. Also responsible for unique hardware such as braille printing, and A/V communications.
Essential Responsibilities;
- Technical expertise in incident and change management (ServiceNow)
- Technical expertise in assistive technology software and hardware
- Technical knowledge in workstation deployments and installation
- Expert knowledge with MS products and troubleshooting skills
- Performs hardware and software diagnostics
- Performs physical installation of IT equipment
- Excellent communication skills and assists customers to resolve issues
- Assist remote IT support teams
The Skills and Experience:
- 2+ Years: Experience in assistive technology hardware and software
- 5+ Years: Experience in desktop and user end support
- Strong history of understanding in current and emerging technologies demonstrated through training, job experience, and/or industry activities
- Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources
- Demonstrated customer focus, building strong customer relationships
- Challenge oriented - actively generates process improvements, supports and drives change, and confronts difficult circumstances in creative ways
- Can communicate in a clear manner through multiple mediums and effectively evaluate information as well as data to make decisions
The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance
The Location:
Domino Technologies is based in the Harrisburg area – the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
Contact Us Today!
Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 – Join the Domino Tech Team!
Accepting Candidates Until 11/01/2024 at 2:00 PM
The Position:
Client: Commonwealth of Pennsylvania – Department of Labor & Industry (L&I)
Position Title: L&I - Desktop Support Specialist PS5 (750483)
Location: On-Site in Philadelphia, PA
Duration: Initial term through 06/30/2025 (+ Annual Renewal in 1-Year Terms)
Note: Candidates must currently reside within a reasonable commuting distance (1-hour/50-miles) of Philadelphia, PA.
This position is responsible for providing technical desktop support services in problem solving the operation of desktop hardware and software, maintaining network connectivity as well as local printing mechanisms, and installing, configuring, and testing workstation peripherals. This position is responsible for managing and tracking all Change Management tickets associated with Desktop problems in order to meet the information technology resource needs for all employees located in the Philadelphia, and Norristown Office of Vocational Rehabilitation (OVR). The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This position is responsible for serving as a technical expert for all Incident Management tickets and associated Support within the EBR Department of State North Office building. Incident Management Support is responsible for resolution of any and all desktop hardware, software and peripherals connected to the Commonwealth network within the Philadelphia Office building and other surrounding OVR field offices. There are two bureaus that make up OVR; Bureau Blindness Visual Services (BBVS) and Bureau of Vocational Rehabilitation Services (BVRS). This position serves as an expert in the following assistive technology software; JAWS, ZoomText, Dragon Naturally Speaking Duxbury, Kurzwell, and Fusion. Also responsible for unique hardware such as braille printing, and A/V communications.
Essential Responsibilities;
- Technical expertise in incident and change management (ServiceNow)
- Technical expertise in assistive technology software and hardware
- Technical knowledge in workstation deployments and installation
- Expert knowledge with MS products and troubleshooting skills
- Performs hardware and software diagnostics
- Performs physical installation of IT equipment
- Excellent communication skills and assists customers to resolve issues
- Assist remote IT support teams
The Skills and Experience:
- 2+ Years: Experience in assistive technology hardware and software
- 5+ Years: Experience in desktop and user end support
- Strong history of understanding in current and emerging technologies demonstrated through training, job experience, and/or industry activities
- Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources
- Demonstrated customer focus, building strong customer relationships
- Challenge oriented - actively generates process improvements, supports and drives change, and confronts difficult circumstances in creative ways
- Can communicate in a clear manner through multiple mediums and effectively evaluate information as well as data to make decisions
The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance
The Location:
Domino Technologies is based in the Harrisburg area – the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
Contact Us Today!
Meet Your Recruiter
Jason Prough
Senior Account Executive
Jason is a Senior member of our recruiting team and has a strong commitment and a proven record of both client and candidate satisfaction. He strives to build long-lasting relationships with both the candidates and clients by listening, understanding and addressing their needs.
Jason came to Domino Technologies in February of 2018 after retiring from the USAF where he spent the last eleven years of his military career in Recruiting and as a Recruiting and Retention Manager for the Pennsylvania Air National Guard. In his spare time, he enjoys spending time with his family and friends and being outdoors anywhere from the mountains to the beach.
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