Domino Technologies, Inc.
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Roy Myers
SAP Solution Manager ALM Support Architect
Job Description
SAP Solution Manager ALM Support Architect / Part-Time / Hybrid / Middletown, PA
Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 – Join the Domino Tech Team!
Respond Right Away - Accepting Candidates and Interviewing Currently
The Position:
Position Title: SAP Solution Manager ALM Support Architect
Location: Hybrid; Remote Off-Site and On-Site in Middletown, PA
Duration: 30+ Month Project
We are seeking an SAP Solution Manager ALM Support Architect to add to our team assisting the Pennsylvania Turnpike Commission (PTC) Information Technology (IT) Department. As an SAP Solution Manager ALM Support Architect, you will be responsible for the design, implementation, and ongoing support of SAP Solution Manager’s Application Lifecycle Management (ALM) suite. You will partner closely with SAP Basis, Development, QA, Project Managers, and business stakeholders to ensure end-to-end stability, performance, and alignment with best practices across the SAP landscape.
Architectural Design and Implementation;
- Lead design and deployment of SAP Solution Manager ALM modules (e.g., IT Service Management, Change Request Management, Test Suite, Focused Build/Insights).
- Define integration points between Solution Manager and SAP/non?SAP systems (e.g., ECC/S/4HANA, third?party ALM tools, and monitoring tools).
ALM Support and Optimization;
- Provide L3 support for ALM processes: ChaRM, Solution Documentation, Test Management, and Project Management.
- Troubleshoot complex issues: process failures, transport errors, system performance, and authorizations.
- Optimize existing configurations to enhance system performance, stability, and user experience.
Governance and Best Practices;
- Establish and enforce ALM governance frameworks, naming conventions, and transport strategies.
- Develop and maintain ALM-related policies, standards, and documentation.
- Conduct regular system health checks and performance reviews; propose enhancements.
Upgrades and Continuous Improvement;
- Plan and execute Solution Manager upgrades, support packs, and enhancement package implementations.
- Stay current on SAP ALM roadmap; evaluate and pilot new ALM features (e.g., Focused Build, Focused Insights).
- Drive continuous improvement initiatives and recommend process automation where feasible.
Training and Knowledge Transfer;
- Develop training materials and conduct workshops for support teams and end?users.
- Mentor junior consultants and administrators on ALM best practices.
Collaboration and Stakeholder Management;
- Liaise with business process owners to align ALM processes with organizational goals.
- Coordinate with SAP support and external partners for escalations and expert consultations.
The Preferred Skills and Experience:
- Bachelor’s Degree in Information Systems, Computer Science, Engineering, or related field
- SAP Solution Manager certification (e.g., SAP Certified Application Associate – SAP Solution Manager)
- ITIL Foundation certification
- 7+ Years of hands?on experience with SAP Solution Manager
- 4+ Years of hands?on experience with ALM Modules
- Proven track record of designing and supporting ChaRM, Test Suite, Solution Documentation, and Project Management
- Experience integrating Solution Manager with other SAP modules (ECC/S/4HANA) and third?party tools (e.g., Jira, HP ALM)
- Demonstrated ability to lead upgrades and manage support pack implementations
- Prior exposure to Focused Build and Focused Insights is a plus
- Deep understanding of SAP transport management and change request processes
- Proficiency in SAP Solution Manager configuration, administration, and troubleshooting
- Good knowledge of SAP Authorizations and Security concepts
- Familiarity with SAP Solution Manager diagnostics and monitoring tools
- Scripting or basic programming skills (ABAP, Shell, PowerShell) advantageous
- Strong analytical and problem?solving abilities
- Excellent communication and stakeholder management skills
- Ability to work independently and collaboratively in a dynamic environment
- Detail?oriented with a focus on quality and best?practice adherence
The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance
The Location:
Domino Technologies is based in the Harrisburg area – the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
Contact Us Today!
Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 – Join the Domino Tech Team!
Respond Right Away - Accepting Candidates and Interviewing Currently
The Position:
Position Title: SAP Solution Manager ALM Support Architect
Location: Hybrid; Remote Off-Site and On-Site in Middletown, PA
Duration: 30+ Month Project
We are seeking an SAP Solution Manager ALM Support Architect to add to our team assisting the Pennsylvania Turnpike Commission (PTC) Information Technology (IT) Department. As an SAP Solution Manager ALM Support Architect, you will be responsible for the design, implementation, and ongoing support of SAP Solution Manager’s Application Lifecycle Management (ALM) suite. You will partner closely with SAP Basis, Development, QA, Project Managers, and business stakeholders to ensure end-to-end stability, performance, and alignment with best practices across the SAP landscape.
Architectural Design and Implementation;
- Lead design and deployment of SAP Solution Manager ALM modules (e.g., IT Service Management, Change Request Management, Test Suite, Focused Build/Insights).
- Define integration points between Solution Manager and SAP/non?SAP systems (e.g., ECC/S/4HANA, third?party ALM tools, and monitoring tools).
ALM Support and Optimization;
- Provide L3 support for ALM processes: ChaRM, Solution Documentation, Test Management, and Project Management.
- Troubleshoot complex issues: process failures, transport errors, system performance, and authorizations.
- Optimize existing configurations to enhance system performance, stability, and user experience.
Governance and Best Practices;
- Establish and enforce ALM governance frameworks, naming conventions, and transport strategies.
- Develop and maintain ALM-related policies, standards, and documentation.
- Conduct regular system health checks and performance reviews; propose enhancements.
Upgrades and Continuous Improvement;
- Plan and execute Solution Manager upgrades, support packs, and enhancement package implementations.
- Stay current on SAP ALM roadmap; evaluate and pilot new ALM features (e.g., Focused Build, Focused Insights).
- Drive continuous improvement initiatives and recommend process automation where feasible.
Training and Knowledge Transfer;
- Develop training materials and conduct workshops for support teams and end?users.
- Mentor junior consultants and administrators on ALM best practices.
Collaboration and Stakeholder Management;
- Liaise with business process owners to align ALM processes with organizational goals.
- Coordinate with SAP support and external partners for escalations and expert consultations.
The Preferred Skills and Experience:
- Bachelor’s Degree in Information Systems, Computer Science, Engineering, or related field
- SAP Solution Manager certification (e.g., SAP Certified Application Associate – SAP Solution Manager)
- ITIL Foundation certification
- 7+ Years of hands?on experience with SAP Solution Manager
- 4+ Years of hands?on experience with ALM Modules
- Proven track record of designing and supporting ChaRM, Test Suite, Solution Documentation, and Project Management
- Experience integrating Solution Manager with other SAP modules (ECC/S/4HANA) and third?party tools (e.g., Jira, HP ALM)
- Demonstrated ability to lead upgrades and manage support pack implementations
- Prior exposure to Focused Build and Focused Insights is a plus
- Deep understanding of SAP transport management and change request processes
- Proficiency in SAP Solution Manager configuration, administration, and troubleshooting
- Good knowledge of SAP Authorizations and Security concepts
- Familiarity with SAP Solution Manager diagnostics and monitoring tools
- Scripting or basic programming skills (ABAP, Shell, PowerShell) advantageous
- Strong analytical and problem?solving abilities
- Excellent communication and stakeholder management skills
- Ability to work independently and collaboratively in a dynamic environment
- Detail?oriented with a focus on quality and best?practice adherence
The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance
The Location:
Domino Technologies is based in the Harrisburg area – the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
Contact Us Today!
Meet Your Recruiter
Roy Myers
Vice President, Operations
Roy has over 30 years of experience in the Information Technology field. Roy joined Domino Technologies in 2007 and is responsible for account management and client/employee relations. Roy’s focus has been building a strong Company reputation and recruiting a team to service Domino’s growth. Roy’s vast experience within the IT industry includes expertise in recruiting, account management, mentoring, and business development.
Roy enjoys numerous outdoor activities, cooking, and spending time with family and friends.
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Ready to take the next step in your career? Explore our job opportunities in the vibrant area surrounding Middletown, Pennsylvania. Nestled in the heart of Dauphin County, this region boasts a perfect balance of small-town charm and big city opportunities. With easy access to Hersheypark, the historic Pennsylvania State Capitol, and the renowned Pennsylvania Farm Show Complex, Middletown offers a unique blend of cultural attractions and outdoor adventures. From enjoying scrumptious Pennsylvania Dutch cuisine to catching a show at the Whitaker Center for Science and the Arts, there's no shortage of entertainment options. Consider joining our team and discovering the endless growth potential and enchanting allure of Middletown, PA.