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Domino Technologies, Inc.
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Jason Prough
Technical Business Analyst (Architect)
Job Description
Technical Business Analyst (Architect) / Full-Time / Hybrid / Harrisburg, PA
Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 – Join the Domino Tech Team!
Accepting Candidates Until 08/02/2024 at 2:00 PM
The Position:
Client: Commonwealth of Pennsylvania – Department Of Health (DOH)
Position Title: DOH - Technical Business Analyst (Architect) FA1 (743694)
Location: Hybrid; Remote Off-Site and On-Site in Harrisburg, PA
Duration: Initial term through 06/30/2025 (+ Annual Renewal in 1-Year Terms)
Note: The position is hybrid; primarily remote off-site, and on-site when requested for meetings and/or assignments. Candidates must currently reside within a reasonable commuting distance (2-hour/100-miles) to Harrisburg, PA.
This position will have a reporting relationship to the Health and Human Service Delivery Center (HHSDC) and the Department of Health (DOH) Office of Quality Assurance (OQA). OQA needs a Technical Business Analyst with proven experience in implementing complex technical projects to serve as a senior functional architect to provide production and operational support, release management and user support for QA’s SAIS COTS and other applications. This position requires a high degree of business and technical knowledge, skill, leadership, dedication, and ability to take initiative. Ability to ramp up quickly and perform independently is essential. Familiarity and experience with QA is considered important. Below is the list of OQA’s application the resource will support;
- Survey Agency Information System (SAIS) Web Applications
- Survey Agency Information System (SAIS) Windows Applications
- Enterprise Licensing System (ELS) Project (SAIS Replacement)
- Automated Survey Processing Environment (ASPEN) Windows applications
- Internet Quality Improvement and Evaluation System (iQIES) Web Applications
- Drug, Device and Cosmetic (DD&C)
- Hearing Aid Inspection (HAI)
- Indoor Tanning (IDT)
- Temporary Health Care Services Agencies (THCSA)
This position involves working and coordinating with several teams including but not limited to – HHSDC network, desktop, security, Business Relations, executive leadership, PMO, QA program and vendors. The primary objective of this engagement is to provide functional, operational, basic technical support, and first level triage of tickets raised by the program. Additionally, this resource will work with vendors and QA technical lead to plan and execute software releases for the OQA’s applications. Generally, the contractor will perform the following tasks;
- Coordinate with stakeholder teams across business and technical units to provide support to all OQA’s applications.
- Provides daily production support, conduct initial/first level triage of the tickets and issues reported by various teams. Coordinate with the OQA’S technical lead in resolving the issues. Additionally, redirect the tickets as appropriate to other teams, as necessary for the QA applications.
- Act as a Functional SME for all QA applications.
- Act as a release manager for the QA applications. This involves, coordinates application deployments/changes working with QA program and managers. Such changes include downloading the release software from the vendor location, versioning the changes, create tasks in Azure DevOps, work with HHSDC database and web teams to complete deployment. Also notifies the appropriate manager(s) when these actions are taken.
- Works with ADA to create a plan, prepare responses to the change control board questionnaire, prepare CCB addendum for each migration to test and production environments.
- Work with QA technical SME to plan, coordinate and collect business requirements for the legacy QA applications that require technology refresh. Work with the program and other stakeholders to plan platform migration, create test cases, conduct acceptance testing and support production deployment.
- Understand the QA’s business so that the incoming tickets/requests can be prioritized and processed in the order they are received and according to the criticality/severity of the issue.
- Review all deliverables submitted by the vendors, work with program and IT teams to plan testing/testing schedules, identify windows for code deployment during testing and coordinate production deployment.
- Ability and proven experience in coordinating large scale technical implementations/upgrades across large teams consisting of 300+ users, such as and not limited to, server upgrades, server migrations, system software upgrades, custom software upgrades on both central servers and client desktops spanning across Commonwealth locations.
- Maintain technical and user documentation relative to Information Technology requirements for QA applications as needed.
- Work with ITM and ADA to create reminders, create HH IT Communication message for emergency and planned outages.
- Proactively identify issues that could impact QA’s business and address them.
- Identify risks, work with all stakeholders to identify mitigation strategy and address them.
- Demonstrates effective communication abilities.
- Basic understanding of Microsoft technology, such as .NET Framework, ASP.NET, VB.NET, IIS, Oracle, SQL Server is required.
- Work experience required in using, managing, and organizing work items, work item assignment, updating the Epics, User Stories, Tasks and Bugs in Azure DevOps.
- Gain QA’s business knowledge quickly and frequently follow updates published in CMS Govt website. Gather details relevant/that could impact QA applications, work with concerned teams and stake holders to update the applications as per the CMS updates/guidelines.
- Manages expectations of the program by providing timely feedback and status updates on work assignments.
- Maintains and shares operational documentation in a consistent and organized manner.
- Frequent migration of the application and maintenance support during off business hours or weekends.
The Preferred Skills and Experience:
- 5+ Years: Functional, Operational, Basic Technical Support experience
- 5+ Years: Production Support experience
- 5+ Years: Release Management experience
- 5+ Years: Functional understanding of VB.Net, C#, Visual Basic, Classic ASP, .Net Framework versions and IIS
- 5+ Years: Functional understanding of Oracle, SQL Server, MySQL
- Ability to triage and provide first level of technical support
- Familiarization with software development methodologies including Agile Development, DevOps, Waterfall, and Rapid application development
- Conduct and coordinate manual testing, ability to understand automated test scripts and have fundamental knowledge of automated testing
The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance
The Location:
Domino Technologies is based in the Harrisburg area – the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
Contact Us Today!
Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 – Join the Domino Tech Team!
Accepting Candidates Until 08/02/2024 at 2:00 PM
The Position:
Client: Commonwealth of Pennsylvania – Department Of Health (DOH)
Position Title: DOH - Technical Business Analyst (Architect) FA1 (743694)
Location: Hybrid; Remote Off-Site and On-Site in Harrisburg, PA
Duration: Initial term through 06/30/2025 (+ Annual Renewal in 1-Year Terms)
Note: The position is hybrid; primarily remote off-site, and on-site when requested for meetings and/or assignments. Candidates must currently reside within a reasonable commuting distance (2-hour/100-miles) to Harrisburg, PA.
This position will have a reporting relationship to the Health and Human Service Delivery Center (HHSDC) and the Department of Health (DOH) Office of Quality Assurance (OQA). OQA needs a Technical Business Analyst with proven experience in implementing complex technical projects to serve as a senior functional architect to provide production and operational support, release management and user support for QA’s SAIS COTS and other applications. This position requires a high degree of business and technical knowledge, skill, leadership, dedication, and ability to take initiative. Ability to ramp up quickly and perform independently is essential. Familiarity and experience with QA is considered important. Below is the list of OQA’s application the resource will support;
- Survey Agency Information System (SAIS) Web Applications
- Survey Agency Information System (SAIS) Windows Applications
- Enterprise Licensing System (ELS) Project (SAIS Replacement)
- Automated Survey Processing Environment (ASPEN) Windows applications
- Internet Quality Improvement and Evaluation System (iQIES) Web Applications
- Drug, Device and Cosmetic (DD&C)
- Hearing Aid Inspection (HAI)
- Indoor Tanning (IDT)
- Temporary Health Care Services Agencies (THCSA)
This position involves working and coordinating with several teams including but not limited to – HHSDC network, desktop, security, Business Relations, executive leadership, PMO, QA program and vendors. The primary objective of this engagement is to provide functional, operational, basic technical support, and first level triage of tickets raised by the program. Additionally, this resource will work with vendors and QA technical lead to plan and execute software releases for the OQA’s applications. Generally, the contractor will perform the following tasks;
- Coordinate with stakeholder teams across business and technical units to provide support to all OQA’s applications.
- Provides daily production support, conduct initial/first level triage of the tickets and issues reported by various teams. Coordinate with the OQA’S technical lead in resolving the issues. Additionally, redirect the tickets as appropriate to other teams, as necessary for the QA applications.
- Act as a Functional SME for all QA applications.
- Act as a release manager for the QA applications. This involves, coordinates application deployments/changes working with QA program and managers. Such changes include downloading the release software from the vendor location, versioning the changes, create tasks in Azure DevOps, work with HHSDC database and web teams to complete deployment. Also notifies the appropriate manager(s) when these actions are taken.
- Works with ADA to create a plan, prepare responses to the change control board questionnaire, prepare CCB addendum for each migration to test and production environments.
- Work with QA technical SME to plan, coordinate and collect business requirements for the legacy QA applications that require technology refresh. Work with the program and other stakeholders to plan platform migration, create test cases, conduct acceptance testing and support production deployment.
- Understand the QA’s business so that the incoming tickets/requests can be prioritized and processed in the order they are received and according to the criticality/severity of the issue.
- Review all deliverables submitted by the vendors, work with program and IT teams to plan testing/testing schedules, identify windows for code deployment during testing and coordinate production deployment.
- Ability and proven experience in coordinating large scale technical implementations/upgrades across large teams consisting of 300+ users, such as and not limited to, server upgrades, server migrations, system software upgrades, custom software upgrades on both central servers and client desktops spanning across Commonwealth locations.
- Maintain technical and user documentation relative to Information Technology requirements for QA applications as needed.
- Work with ITM and ADA to create reminders, create HH IT Communication message for emergency and planned outages.
- Proactively identify issues that could impact QA’s business and address them.
- Identify risks, work with all stakeholders to identify mitigation strategy and address them.
- Demonstrates effective communication abilities.
- Basic understanding of Microsoft technology, such as .NET Framework, ASP.NET, VB.NET, IIS, Oracle, SQL Server is required.
- Work experience required in using, managing, and organizing work items, work item assignment, updating the Epics, User Stories, Tasks and Bugs in Azure DevOps.
- Gain QA’s business knowledge quickly and frequently follow updates published in CMS Govt website. Gather details relevant/that could impact QA applications, work with concerned teams and stake holders to update the applications as per the CMS updates/guidelines.
- Manages expectations of the program by providing timely feedback and status updates on work assignments.
- Maintains and shares operational documentation in a consistent and organized manner.
- Frequent migration of the application and maintenance support during off business hours or weekends.
The Preferred Skills and Experience:
- 5+ Years: Functional, Operational, Basic Technical Support experience
- 5+ Years: Production Support experience
- 5+ Years: Release Management experience
- 5+ Years: Functional understanding of VB.Net, C#, Visual Basic, Classic ASP, .Net Framework versions and IIS
- 5+ Years: Functional understanding of Oracle, SQL Server, MySQL
- Ability to triage and provide first level of technical support
- Familiarization with software development methodologies including Agile Development, DevOps, Waterfall, and Rapid application development
- Conduct and coordinate manual testing, ability to understand automated test scripts and have fundamental knowledge of automated testing
The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance
The Location:
Domino Technologies is based in the Harrisburg area – the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
Contact Us Today!
Meet Your Recruiter
Jason Prough
Senior Account Executive
Jason is a Senior member of our recruiting team and has a strong commitment and a proven record of both client and candidate satisfaction. He strives to build long-lasting relationships with both the candidates and clients by listening, understanding and addressing their needs.
Jason came to Domino Technologies in February of 2018 after retiring from the USAF where he spent the last eleven years of his military career in Recruiting and as a Recruiting and Retention Manager for the Pennsylvania Air National Guard. In his spare time, he enjoys spending time with his family and friends and being outdoors anywhere from the mountains to the beach.
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