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Domino Technologies, Inc.
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Jason Prough
Tolling Back-Office Quality Control Analyst
Job Description
Tolling Back-Office Quality Control Analyst Position For Your Consideration
Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 – Join the Domino Tech Team!
Accepting Candidates Until 04/08/2024 at 2:00 PM
The Position:
Client: Commonwealth of Pennsylvania – Pennsylvania Turnpike Commission (PTC)
Position Title: PTC - Tolling Back-Office Quality Control Analyst Exception (733258)
Location: Hybrid Remote Off-Site and On-Site (as required) in Middletown, PA
Duration: Initial term through 03/31/2025 (+ Annual Renewal in 1-Year Terms)
Note: In addition to the PA ePATCH background check, PTC requires a National Criminal Background Check prior to engagement start. Position is primarily remote; with on-site required approximately 4 days per month. No travel expenses will be paid.
PTC is seeking an experienced Tolling Back-Office Quality Control Analyst to play a critical role in ensuring the reliability and accuracy of the end-to-end functionality for our Tolling Back Office system. We are looking for an individual proficient in CRM D365, ERP SAP with Back Office testing experience and the skills and expertise outlined. The Tolling Back-Office functionality within the UBOS/CBOS system is critical functionality for the PTC and must work with a very high degree of reliability and accuracy. The proper operation of this functionality requires dedicated and focused efforts in testing and validating all changes. This position will be solely dedicated to this testing and reporting to the PTC on the results, with enough detail for the PTC to determine a course of action. This position requires an experienced and strong customer service software testing analyst who will be creating, executing, and documenting the results of test plans and scripts. This position will study and understand the complete set of UBOS business processes, then write, execute, coordinate, and document the end-to-end testing of all aspects of the UBOS and CBOS system as related to the back-office functionality.
Description of Duties and Responsibilities;
- At the core, ensure that the Commission's business processes are being validated from a holistic End-to-End perspective for all valid scenarios possible, ensuring best in class customer service for end users, call center agents, and other stakeholders is always delivered.
- Perform rigorous testing and validation efforts, necessitating a dedicated focus.
- Create, execute, and document test plans and scripts.
- Be responsible for comprehensively testing all aspects of our systems, including Account Management, Case Management, Payments, Dispute Management, Dunning and Collections, Correspondence, and Invoicing.
- Capture, and maintain data, plus run reports to implement data analyzed optimizations on the omnichannel perspective of the customer. This will include, but is not limited to Portal, Natural Language IVR contained telephony, Chatbot, email/ forms, walk-in, and social media.
- Review test scripts provided by vendors.
- Conduct system stress testing to identify potential issues.
- Collaborate with the QC Lead to ensure quality control.
- Manage and execute testing scripts within the ADO system.
- Advocate for Quality Assurance and industry best practices.
- Ensure project adherence to quality principles and guidelines.
- Oversee all aspects of quality assurance and testing for software and IT system releases.
- Maintain high-quality procedures for creating user stories, tasks, test cases, and bugs.
- Provide feedback for production deployment readiness.
- Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
- Lead and participate in project team activities for system work efforts related to enterprise systems.
- Work independently to accomplish the tasks and duties assigned.
- Adhere to the PTC standards, policies, and procedures.
- Utilize various software and/or technology tools to perform job duties.
- Perform tasks and other duties as assigned by the PTC.
The Preferred Skills and Experience:
- 5+ Years: Experience in large-scale integrated solutions for tolling back-office operations
- 5+ Years: CRM Microsoft D365 testing experience for enterprise level implementations dealing with microtransactions
- 5+ Years: CRM Microsoft D365 experience in testing entity customization, form design, views, business process flows, Power Automate, Logic Apps, workflow
- Hands-on testing experience for a tolling back-office system
- Experience developing and executing system testing scripts for overall system implementations
- Proficiency in developing and automating testing scripts for CRM (Azure-based system), ERP (SAP Financials), Natural language IVR, Real-time payment
- Experience with MS Azure ADO for testing and quality
- Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint
- Proficient in Microsoft ADO Testing Module
- Bachelor’s degree in business management or information systems
- One or more software Testing Certifications
The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance
The Location:
Domino Technologies is based in the Harrisburg area – the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
Contact Us Today!
Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 – Join the Domino Tech Team!
Accepting Candidates Until 04/08/2024 at 2:00 PM
The Position:
Client: Commonwealth of Pennsylvania – Pennsylvania Turnpike Commission (PTC)
Position Title: PTC - Tolling Back-Office Quality Control Analyst Exception (733258)
Location: Hybrid Remote Off-Site and On-Site (as required) in Middletown, PA
Duration: Initial term through 03/31/2025 (+ Annual Renewal in 1-Year Terms)
Note: In addition to the PA ePATCH background check, PTC requires a National Criminal Background Check prior to engagement start. Position is primarily remote; with on-site required approximately 4 days per month. No travel expenses will be paid.
PTC is seeking an experienced Tolling Back-Office Quality Control Analyst to play a critical role in ensuring the reliability and accuracy of the end-to-end functionality for our Tolling Back Office system. We are looking for an individual proficient in CRM D365, ERP SAP with Back Office testing experience and the skills and expertise outlined. The Tolling Back-Office functionality within the UBOS/CBOS system is critical functionality for the PTC and must work with a very high degree of reliability and accuracy. The proper operation of this functionality requires dedicated and focused efforts in testing and validating all changes. This position will be solely dedicated to this testing and reporting to the PTC on the results, with enough detail for the PTC to determine a course of action. This position requires an experienced and strong customer service software testing analyst who will be creating, executing, and documenting the results of test plans and scripts. This position will study and understand the complete set of UBOS business processes, then write, execute, coordinate, and document the end-to-end testing of all aspects of the UBOS and CBOS system as related to the back-office functionality.
Description of Duties and Responsibilities;
- At the core, ensure that the Commission's business processes are being validated from a holistic End-to-End perspective for all valid scenarios possible, ensuring best in class customer service for end users, call center agents, and other stakeholders is always delivered.
- Perform rigorous testing and validation efforts, necessitating a dedicated focus.
- Create, execute, and document test plans and scripts.
- Be responsible for comprehensively testing all aspects of our systems, including Account Management, Case Management, Payments, Dispute Management, Dunning and Collections, Correspondence, and Invoicing.
- Capture, and maintain data, plus run reports to implement data analyzed optimizations on the omnichannel perspective of the customer. This will include, but is not limited to Portal, Natural Language IVR contained telephony, Chatbot, email/ forms, walk-in, and social media.
- Review test scripts provided by vendors.
- Conduct system stress testing to identify potential issues.
- Collaborate with the QC Lead to ensure quality control.
- Manage and execute testing scripts within the ADO system.
- Advocate for Quality Assurance and industry best practices.
- Ensure project adherence to quality principles and guidelines.
- Oversee all aspects of quality assurance and testing for software and IT system releases.
- Maintain high-quality procedures for creating user stories, tasks, test cases, and bugs.
- Provide feedback for production deployment readiness.
- Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
- Lead and participate in project team activities for system work efforts related to enterprise systems.
- Work independently to accomplish the tasks and duties assigned.
- Adhere to the PTC standards, policies, and procedures.
- Utilize various software and/or technology tools to perform job duties.
- Perform tasks and other duties as assigned by the PTC.
The Preferred Skills and Experience:
- 5+ Years: Experience in large-scale integrated solutions for tolling back-office operations
- 5+ Years: CRM Microsoft D365 testing experience for enterprise level implementations dealing with microtransactions
- 5+ Years: CRM Microsoft D365 experience in testing entity customization, form design, views, business process flows, Power Automate, Logic Apps, workflow
- Hands-on testing experience for a tolling back-office system
- Experience developing and executing system testing scripts for overall system implementations
- Proficiency in developing and automating testing scripts for CRM (Azure-based system), ERP (SAP Financials), Natural language IVR, Real-time payment
- Experience with MS Azure ADO for testing and quality
- Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint
- Proficient in Microsoft ADO Testing Module
- Bachelor’s degree in business management or information systems
- One or more software Testing Certifications
The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance
The Location:
Domino Technologies is based in the Harrisburg area – the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
Contact Us Today!
Meet Your Recruiter
Jason Prough
Senior Account Executive
Jason is a Senior member of our recruiting team and has a strong commitment and a proven record of both client and candidate satisfaction. He strives to build long-lasting relationships with both the candidates and clients by listening, understanding and addressing their needs.
Jason came to Domino Technologies in February of 2018 after retiring from the USAF where he spent the last eleven years of his military career in Recruiting and as a Recruiting and Retention Manager for the Pennsylvania Air National Guard. In his spare time, he enjoys spending time with his family and friends and being outdoors anywhere from the mountains to the beach.
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Login to save this search and get notified of similar positions.About Middletown, PA
Ready to take the next step in your career? Explore our job opportunities in the vibrant area surrounding Middletown, Pennsylvania. Nestled in the heart of Dauphin County, this region boasts a perfect balance of small-town charm and big city opportunities. With easy access to Hersheypark, the historic Pennsylvania State Capitol, and the renowned Pennsylvania Farm Show Complex, Middletown offers a unique blend of cultural attractions and outdoor adventures. From enjoying scrumptious Pennsylvania Dutch cuisine to catching a show at the Whitaker Center for Science and the Arts, there's no shortage of entertainment options. Consider joining our team and discovering the endless growth potential and enchanting allure of Middletown, PA.