Domino Technologies, Inc.
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http://www.dominotech.net
http://www.dominotech.net
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Roy Myers
Tolling Subject Matter Expert
Job Description
Tolling Subject Matter Expert / Full-Time / Hybrid / Middletown, PA
Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 – Join the Domino Tech Team!
The Position:
Position Title: Tolling Subject Matter Expert
Location: Hybrid; Remote Off-Site and On-Site in Middletown, PA
Duration: 30+ Month Project
We are seeking a Tolling Subject Matter Expert to add to our team assisting the Pennsylvania Turnpike Commission (PTC) Information Technology (IT) Department;
- Act as a tolling subject matter expert in meetings.
- Using the candidate’s background and experience to advise on designing a back-office system with a focus on ease of use for the client agents to assist customers quickly and perform their duties in an easy and efficient manner.
- Act as a subject matter expert to raise concerns and possible issues to the client leadership with enough details for the PTC leadership to decide on how to proceed.
- Develops and maintains plans and other documentation as required using client established standards, procedures, templates, and methodologies.
- Develops and maintains a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
The Skills and Experience:
- 15+ Years: Tolling experience across multiple tolling agencies
- 3+ Years: Hands-on experience in managing large volume contact centers for Tolling Organizations
- The ability to interact and communicate project updates, potential risks, issues, and roadblocks and their impacts
- Ability to escalate critical issues affecting project deadlines or objectives, ensuring transparent communication with senior management
- Ability to evaluate and identify areas for enhancing toll system processes and workflows
- Experienced in project and program management methodologies
- Strong understanding of toll systems, including various external interfaces, customer support centers, interoperability, and back-office system integrations
- Adept in collaborating and working effectively with cross-functional teams
- Ability to coordinate and collaborate effectively with roadside teams (lanes) and the Back Office Support (BOS) teams
- The ability to identify and assess potential risks related to tolling systems, recommending mitigation strategies to avoid system or operational disruptions
- Ability to effectively communicate both verbally and in writing
- Ability to understand and apply applicable rules, regulations, policies and procedures
The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance
The Location:
Domino Technologies is based in the Harrisburg area – the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
Contact Us Today!
Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 – Join the Domino Tech Team!
The Position:
Position Title: Tolling Subject Matter Expert
Location: Hybrid; Remote Off-Site and On-Site in Middletown, PA
Duration: 30+ Month Project
We are seeking a Tolling Subject Matter Expert to add to our team assisting the Pennsylvania Turnpike Commission (PTC) Information Technology (IT) Department;
- Act as a tolling subject matter expert in meetings.
- Using the candidate’s background and experience to advise on designing a back-office system with a focus on ease of use for the client agents to assist customers quickly and perform their duties in an easy and efficient manner.
- Act as a subject matter expert to raise concerns and possible issues to the client leadership with enough details for the PTC leadership to decide on how to proceed.
- Develops and maintains plans and other documentation as required using client established standards, procedures, templates, and methodologies.
- Develops and maintains a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
The Skills and Experience:
- 15+ Years: Tolling experience across multiple tolling agencies
- 3+ Years: Hands-on experience in managing large volume contact centers for Tolling Organizations
- The ability to interact and communicate project updates, potential risks, issues, and roadblocks and their impacts
- Ability to escalate critical issues affecting project deadlines or objectives, ensuring transparent communication with senior management
- Ability to evaluate and identify areas for enhancing toll system processes and workflows
- Experienced in project and program management methodologies
- Strong understanding of toll systems, including various external interfaces, customer support centers, interoperability, and back-office system integrations
- Adept in collaborating and working effectively with cross-functional teams
- Ability to coordinate and collaborate effectively with roadside teams (lanes) and the Back Office Support (BOS) teams
- The ability to identify and assess potential risks related to tolling systems, recommending mitigation strategies to avoid system or operational disruptions
- Ability to effectively communicate both verbally and in writing
- Ability to understand and apply applicable rules, regulations, policies and procedures
The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance
The Location:
Domino Technologies is based in the Harrisburg area – the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
Contact Us Today!
Meet Your Recruiter
Roy Myers
Vice President, Operations
Roy has over 30 years of experience in the Information Technology field. Roy joined Domino Technologies in 2007 and is responsible for account management and client/employee relations. Roy’s focus has been building a strong Company reputation and recruiting a team to service Domino’s growth. Roy’s vast experience within the IT industry includes expertise in recruiting, account management, mentoring, and business development.
Roy enjoys numerous outdoor activities, cooking, and spending time with family and friends.
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Ready to take the next step in your career? Explore our job opportunities in the vibrant area surrounding Middletown, Pennsylvania. Nestled in the heart of Dauphin County, this region boasts a perfect balance of small-town charm and big city opportunities. With easy access to Hersheypark, the historic Pennsylvania State Capitol, and the renowned Pennsylvania Farm Show Complex, Middletown offers a unique blend of cultural attractions and outdoor adventures. From enjoying scrumptious Pennsylvania Dutch cuisine to catching a show at the Whitaker Center for Science and the Arts, there's no shortage of entertainment options. Consider joining our team and discovering the endless growth potential and enchanting allure of Middletown, PA.